Privacy Policy

Website Design In London is a web design and digital marketing agency based in the United Kingdom. We are committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or engage our services.

Data Controller: Website Design In London
Address: 12-20 Camomile St, London EC3A 7PT, UK
Email: contact@websitedesigninlondon.uk

We may collect and process the following types of personal data:

• Contact information: Name, email address, phone number, business name
• Project information: Details about your requirements, budget, and timeline submitted through our forms
• Technical data: IP address, browser type and version, pages visited, time and date of visit
• Communication data: Records of correspondence, emails, and messages you send us
• Marketing preferences: Your preferences regarding receiving marketing materials from us
• Contract data: Digital signatures, agreements, and signed documents when using our contract system

We collect information through:

• Direct interactions - forms, enquiries, phone calls, emails, or WhatsApp messages
• Automated technologies - cookies, server logs, and analytics tools when you visit our website
• Third parties - including Google Analytics, advertising platforms, and referral partners

We use your personal data to:

• Respond to your enquiries and provide the services you request
• Prepare and send proposals, contracts, and invoices
• Manage and deliver your project
• Communicate updates, changes, or issues related to your project
• Send marketing communications (only where you have given consent)
• Improve our website and services through analytics
• Comply with legal obligations

We process your personal data under the following legal bases (UK GDPR):

• Contract performance: Processing necessary to fulfil a contract with you
• Legitimate interests: For business operations, marketing to existing clients, and fraud prevention
• Consent: For sending marketing communications and setting non-essential cookies
• Legal obligation: Where required by law (e.g, tax and accounting obligations)

We do not sell your personal data. We may share it with:

• Service providers: Hosting, payment processing, analytics, and communication tools (all bound by data processing agreements)
• Professional advisors: Accountants, lawyers, and auditors where necessary
• Regulatory authorities: HMRC, ICO, or law enforcement where legally required

All third parties are required to respect the security of your data and process it in accordance with applicable law.

We retain your personal data only for as long as necessary:

• Client project data: 7 years (to comply with UK accounting requirements)
• Marketing enquiries and leads: Up to 2 years from last contact
• Signed contracts and legal documents: 7 years minimum

After the retention period, data is securely deleted or anonymised.

Our website uses cookies to improve your experience. Cookies are small text files stored on your device. We use:

• Essential cookies: Required for the website to function correctly
• Analytics cookies: Google Analytics to understand how visitors use our site (anonymised)
• Marketing cookies: Google Ads and Meta Pixel to measure advertising performance

You can control cookies through your browser settings. Disabling non-essential cookies may affect website functionality.

Under UK GDPR, you have the right to:

• Access: Request a copy of the personal data we hold about you
• Rectification: Request correction of inaccurate or incomplete data
• Erasure: Request deletion of your data where there is no compelling reason for its continued processing
• Restriction: Request we restrict processing of your data in certain circumstances
• Portability: Request transfer of your data to another organisation
• Object: Object to processing based on legitimate interests or for direct marketing
• Withdraw consent: Where processing is based on consent, you can withdraw it at any time

To exercise any of these rights, please contact us at contact@websitedesigninlondon.uk. We will respond within 30 days.

We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, loss, or disclosure. Our database is secured with row-level security, encrypted connections, and access controls.

However, no internet transmission is completely secure, and we cannot guarantee absolute security. You transmit data at your own risk.

Your data is primarily stored and processed within the UK and European Economic Area (EEA). Where data is transferred outside the UK/EEA, we ensure appropriate safeguards are in place (such as Standard Contractual Clauses).

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. We encourage you to review this policy periodically.

If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the UK's data protection regulator:

Information Commissioner's Office (ICO)
Website: ico.org.uk
Helpline: 0303 123 1113

For any privacy-related queries or to exercise your rights:

Email: contact@websitedesigninlondon.uk

Phone: +44 776 124 8539

Address: 12-20 Camomile St, London EC3A 7PT, UK