This Privacy Policy explains how Website Design in London ("we", "us", "our") collects, uses, stores and shares personal information when you visit websitedesigninlondon.uk, contact us, or engage our services.
1. Information we collect
- Contact details — name, email, phone number, company, message content when you fill in our contact form or email us.
- SMS information — phone number and consent record if you opt in to receive SMS messages.
- Usage data — IP address, browser, pages viewed, referrer (via standard server logs and analytics).
2. How we use your information
- To respond to your enquiry and deliver the services you request.
- To send transactional SMS or email updates about your project (only if you have opted in).
- To improve our website and services.
- To comply with legal obligations and prevent fraud or abuse.
3. SMS / text messaging
We only send SMS messages to phone numbers that have explicitly opted in via our contact form, written agreement, or verbal consent during a sales conversation. Message frequency varies based on the conversation. Standard message and data rates may apply. You can opt out at any time by replying STOP. Reply HELP for assistance. Full details in our SMS Terms.
SMS consent is not shared with third parties for marketing purposes.
4. Sharing your information
We share personal information only with:
- Service providers that help us operate (email, SMS, hosting, analytics) under data-processing agreements.
- Authorities when required by law.
We do not sell your personal information.
5. Data retention
We retain personal data only as long as necessary to fulfil the purpose it was collected for, or as required by law. SMS consent records are retained for at least 4 years.
6. Your rights (UK GDPR)
- Access, correct or delete your personal data.
- Object to or restrict processing.
- Request a copy of your data (data portability).
- Withdraw consent at any time.
- Lodge a complaint with the ICO (ico.org.uk).
7. Cookies
See our Cookie Policy for how we use cookies and similar technologies.
8. Contact
For any privacy question or to exercise your rights, email hello@websitedesigninlondon.uk.